On the phone with customer service

There has been a mishap, followed by increasingly emphatic denials, finally an apology. I'm not angry about the original mishap.

At first I wanted to send them this photo. But they're not going to learn from the mistake, they're not going to even try. All I might achieve is to make some lowly employee feel bad. Sigh. I post it here instead, tagged rant.

Bless those who add a unit test after each fixed bug, and then add another, for good karma. Bless those who often do that, too.